Business process outsourcing (BPO) contains the transmission of processes along with the associated operational activities and responsibilities, to a third party with at least a guaranteed equal service level and where the client contains a firm grip over the (activities of the) vendor for mutual long term success. BPO is positively related to the search for more efficient organizational designs: cost reduction, productivity growth and innovative capabilities.
   BPO is often divided into two categories: back office outsourcing, which includes internal business functions such as billing or purchasing, and front office outsourcing, which includes customer-related services such as marketing or tech support. The endless opportunities IT provides, stimulates (cross-border) BPO activities. BPO that is contracted outside a company's own country is sometimes called offshore outsourcing. BPO that is contracted to a company's neighboring country is sometimes called nearshore outsourcing.

 BPO Application Development & Support:

	Inbound/ Outbound Call Management solutions.
	Workforce Efficiency Management solutions.
	Witness Quality and Voice Recording Solutions.
	Aspect Outbound Dialers.
	NICE Voice Recording and quality Solutions.

Benefits of Outsourcing :

Reduced Management Overhead. Cost Advantage. Optimized Return on Investment (ROI). Focus on core processes. Less emphasis on People Management. Reduced customer support/marketing costs. Improved customer service levels. Higher sales conversion rate. Greater coverage of interactions with customers. Enhanced flexibility to manage service peaks. IEX Workforce Management System. IEX Insight Performance Management.